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KMID : 0379220100300020401
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Journal of Korea Gerontological Society
2010 Volume.30 No. 2 p.401 ~ p.419
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A Study on Strategic Proposal for Improving of Service Quality Management System of Long-term Care(LTC)
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Choe Eun-Hee
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Abstract
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The aim of this study are to investigates LTC facilities in field with it’s actual conditioning and to suggests a line of policy to improve service quality management system of LTC. To elucidates practical view, I interviewed 7 persons. They are government(Ministry of Health & Welfare: MHW) official, local officials and National Health Insurance Corporation(NHIC) official who are in charge of assessing, investigating in field and administrative supervising LTC facilities and director of LTC facility. The results reveals as follow. First, for efficiency, conduction of LTC Facilities Inspection should be carried by independent institution, not by competent institution under medium and long range plan. In addition, the specialization of personnel, improving the quality of service assessment for phased and information disclosure are required Second, to supervise LTC facilities, empowering service skills and new regulations are required. Third, to pursuit socialization of LTC service, service standardization, guideline development and operating advisory agency for institution by trial operation are required, too. Finally, to check and balance of roles of assessment, field investigation and financial support, adjustments role between LTC related agencies would be needed. Based on above results, I suggest following recommendations for improving of service quality system of LTC. To improve service quality of LTC, independent agency for managing total quality of LTC facilities would be instituted. And, due to decentraliztion and expansion of LTC demands, legislative
amendment for changing role of local government and rights of management of LTC facilities is required.
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KEYWORD
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Social Services, Quality Management system of the LTC Service, Long-term Care Facilities Inspection, Field Investigation
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